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Welcome to the OZ Filament Store Support Page. Here you will find everything you need to know about our products, orders, and returns. If you have any questions or concerns, please don’t hesitate to contact us at support@ozfilamentstore.com.au.

Orders:

If you have any questions about your order, please email us at support@ozfilamentstore.com.au. We will do our best to get back to you as soon as possible. Please refer to our Orders & returns policy.

Returns:

If you would like to return a product, please email us at support@ozfilamentstore.com.au within 7 days of receiving the product. We will provide you with a return address and instructions on how to return the product. Please refer to our Orders & returns policy.

FAQ's

What materials do you offer for 3D printer filaments?

We offer PETG filaments, which are made in Australia.

How do I place an order?

You can place your order through our website. Simply add the items you wish to purchase to your cart and proceed to checkout. You can pay using your credit card

How long does shipping take?

Most orders are shipped within 24-48 hours, and you can expect to receive your order within 2-7 business days.

What should I do if I receive a damaged product?

If you receive a damaged product, please contact us at support@ozfilamentstore.com.au within 24 hours of receiving the product. We will provide you with a return address and instructions on how to return the product. Refer to our orders and returns policy.

How can I contact you?

If you have any further questions or concerns, please don’t hesitate to contact us at support@ozfilamentstore.com.au. Our customer service team is available to assist you.